Legal

Terms & Refunds

Kyle Hurley trading as HurleyAI · ABN 84 173 476 061 · Effective 9 September 2026

1. The agreement

These terms apply when you order a website, an AI phone receptionist, or both from HurleyAI through hurleyai.dev/start, by text, by phone or in person. Paying a deposit or setup fee is your acceptance of them. "We", "us" and "Kyle" mean Kyle Hurley trading as HurleyAI. "You" means the business placing the order and the person doing so on its behalf.

If we agree something different with you in writing (a text or email counts), that wins over these terms for your order.

2. Custom website

What you get

• A website designed and hand-coded for your business, up to five pages (typically home, services, about, gallery, contact), built for phones first.
• Working contact, quote or booking forms that send to your phone, plus tap-to-call and tap-to-text.
• A free onsite photo and video shoot anywhere between the Sunshine Coast and Brisbane. Further afield, we do it over video and you supply photos.
• Twelve months of hosting and an SSL certificate, and connecting your domain name.
• Ongoing improvements, described below.

Timing

We aim to have your site live within seven business days of having your content and the shoot done. That is a target, not a guarantee; if something will push it out we will tell you when we know.

Ongoing improvements ("improved every week")

For as long as we host your site, you can text Kyle changes to it and they are included: new photos, prices, hours, a new service, wording, a new section, an occasional extra page. What is not included is a full redesign, a new site, or work that is not really part of a small-business website (an online store, a customer portal, custom software, a large content project). We quote those separately and you decide.

Hosting after the first year

After twelve months hosting renews at a flat yearly fee, which we tell you before the renewal. If you would rather host elsewhere, we hand you the site files and help you move. There is no lock-in and no template licence.

Your domain name

Your domain name is registered in your name and belongs to you. If you do not have one, you buy it (about $20 a year) and we set it up.

3. AI phone receptionist

What you get

• An AI receptionist trained on your services, prices, hours and location, that answers calls you miss (engaged, after hours or ring-out) on your existing number through a missed-call divert.
• A text to you after every call with who rang, what they wanted and their number.
• Monitoring, and changes to your prices, services and hours, included in the monthly fee.
• A dashboard with call summaries, and the ability to switch the receptionist off from your phone.

Anything beyond answering and message-taking, such as booking straight into your calendar or quoting, is quoted separately once we know what you need.

What it is not

• It is not an emergency service. It should not be relied on for calls where a missed detail could cause harm.
• It is software. It will occasionally mishear, misunderstand or miss a call, and it depends on telephone networks and providers outside our control. We monitor it and fix problems fast, but we cannot promise every call is answered or every detail is right.
• You stay responsible for calling your customers back.

Your responsibilities

• You confirm you are entitled to divert your number and to have calls to it answered by our service.
• Calls the receptionist handles are recorded and transcribed. You are responsible for meeting any obligation in the place your callers are to tell them a call may be recorded or answered by an AI. In Queensland a party to a call may record it; some other states require all parties to be told. We will add a recording and AI notice to your greeting on request, and we recommend it.
• You will not use the service for anything unlawful, deceptive or abusive.

4. Prices and payment

• All prices are in Australian dollars and include GST where it applies. The prices on hurleyai.dev at the time you order are the prices for your order.
• Pay by card through Stripe (the secure link on the start page) or by bank transfer or PayID. We never see your card number.
• The website balance is due when the site is ready to go live. We can hold the launch until it is paid. If it is not paid within 14 days of being ready, we can take the site down until it is.
• The monthly fee is billed on the same day each month. If a payment fails we will tell you and give you seven days to fix it before pausing the receptionist. When it is paused, calls go back to wherever they went before.

5. Refunds and cancelling

AI phone receptionist: 30-day money-back

If you get to day 30 after your receptionist goes live and do not want to keep it, tell us and the whole $790 setup fee comes back, no questions, within seven days of your request. After day 30 the setup fee is not refundable, and the service runs month to month.

Cancelling the monthly

Cancel any time by text or email. The receptionist runs to the end of the month you have paid for and then stops; there is no notice period and no cancellation fee. We do not refund part months. We remove the divert from your number or show you how, so your calls go back to normal.

Website deposit

The deposit holds your place and covers the design work and the shoot. If you cancel before we have started design or done the shoot, we refund it in full. Once the design has started or the shoot has happened, the deposit is not refundable, because that is the work it paid for. If you cancel after that, you owe nothing further and we keep the deposit.

If we cancel or cannot deliver

If we cannot deliver what we agreed, we refund everything you have paid for the part we did not deliver. If we fail to deliver the website at all, we refund the deposit in full.

If we get it wrong

If the site or the receptionist does not do what we said it would, tell us and we fix it. If we cannot fix it in a reasonable time, you can cancel and get a refund for the part that did not work. These rights come from Australian Consumer Law and are in addition to the promises above.

6. Australian Consumer Law

Our services come with guarantees that cannot be excluded under the Australian Consumer Law. For major failures with the service, you are entitled to cancel your contract with us and to a refund for the unused portion, or to compensation for its reduced value. You are also entitled to be compensated for any other reasonably foreseeable loss or damage. If the failure does not amount to a major failure you are entitled to have problems with the service rectified in a reasonable time and, if this is not done, to cancel your contract and obtain a refund for the unused portion of the contract.

Nothing in these terms excludes, restricts or modifies any right you have under the Australian Consumer Law or any other law that cannot be excluded.

7. What we need from you

• Reasonable access: to your premises for the shoot, to your domain name, and to whoever handles your phone account for the divert.
• Your content: prices, services, hours, and any logo or photos you want used. You confirm you have the right to use anything you give us and that it is accurate.
• A review of the site before it goes live. You read the words and check the details; once you approve it we launch it.
• Reasonable turnaround. If we are waiting on you for more than 30 days we may pause the project, and it can take a couple of weeks to restart.

8. Who owns what

• Once the website is paid in full, the design and the content of your site are yours. You can take the files anywhere.
• Kyle keeps ownership of the reusable code, tools and know-how used to build sites and run the receptionist, and can use them for other clients. Nothing specific to your business is reused.
• Photos and video from the shoot are yours to use for your business. We keep a copy and may use it in your site's ongoing improvements.
• Unless you tell us not to, we may show your finished website in our portfolio and say we built it. Say the word and we will not.
• Your customers' details, call recordings and messages taken by the receptionist are yours. We hold them for you as described in the privacy policy and delete them on request when the service ends.

9. Limits

Subject to the Australian Consumer Law and to the extent the law allows, our total liability to you for anything arising out of an order is limited to the amount you paid us for that order in the twelve months before the claim, and we are not liable for loss of profit, business or data, or for problems caused by telephone networks, hosting providers, domain registrars or other third parties we do not control. You are responsible for what you and your business do with the site and the receptionist, including the accuracy of what they say about your business.

10. General

• These terms are governed by the law of Queensland, Australia.
• We may update these terms for future orders. The terms on the site when you order are the ones that apply to your order.
• If part of these terms cannot be enforced, the rest still applies.
• Questions, cancellations, refund requests and complaints: kyle@hurleyai.dev or text 0455 774 047. We reply within two business days.

Kyle Hurley trading as HurleyAI · ABN 84 173 476 061 · Sunshine Coast & Brisbane, Queensland, Australia